Privacy Policy

We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you interact with our website and mobile applications (available on iOS and Android). By using our website and mobile applications, you consent to the practices described in this Privacy Policy.

1. Information We Collect

  • Personal Information: We may collect personal information, such as your name, email address, phone number, and billing information, when you voluntarily provide it to us during registration, membership sign-up, contact forms, or when making purchases.

  • Usage Data: We may collect non-personal information about how you interact with our services, including your IP address, browser type, pages visited, and the referring website. This data helps us analyze website traffic and improve user experience.

  • Analytics and Cookies: We use Squarespace's built-in analytics to collect information about how visitors use our website, including page views, time spent on pages, bounce rates, and traffic sources. We also use cookies and similar tracking technologies to enhance your browsing experience and analyze site performance. You can control cookies through your browser settings.

  • Crash Reporting: We use Honeybadger to monitor and analyze application crashes and errors in our mobile apps and web portal (portal.threadpodcast.org). This helps us identify and fix technical issues to improve service reliability. Crash data is stored securely in our internal systems and is not shared with third parties beyond Honeybadger's crash analysis service.

2. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience:

  • Essential Cookies: Required for website functionality, including authentication and security features.

  • Analytics Cookies: Squarespace's built-in analytics collects data about how visitors use our website (page views, session duration, traffic sources, device types). This helps us understand usage patterns and improve our services.

  • Authentication: Our portal (portal.threadpodcast.org) uses Google Sign-In, which may set cookies for authentication purposes.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

3. How We Use Your Information

  • To Provide and Improve Services: We may use your personal information to process payments, manage memberships, communicate with you, and provide customer support.

  • To Personalize User Experience: We may use your information to personalize your website and mobile application experience, tailor content, and deliver targeted promotions based on your preferences.

  • To Analyze and Improve: We may use usage data to analyze trends, monitor website and mobile applications performance, and enhance our services, offerings, and user interface.

4. Information Sharing and Disclosure

  • Service Providers: We may engage trusted third-party service providers to assist us in delivering services, including:

    • Payment Processing: Stripe processes all payment transactions securely. We do not store complete credit card information on our servers. Stripe handles all payment card data in compliance with PCI-DSS standards.

    • Email Services: Mailgun delivers transactional emails, account notifications, and newsletters on our behalf.

    • Website Hosting: Squarespace hosts our website and provides built-in analytics.

    • Authentication: Google Sign-In (for portal.threadpodcast.org) provides secure login services. -

    • Crash Reporting: Honeybadger analyzes application crashes and errors to help us improve app stability and performance.

    These service providers are contractually obligated to maintain the confidentiality and security of your personal information and may only use it to provide services on our behalf.

  • Legal Requirements: We may disclose your information if required by law, government request, or to protect our rights, property, or safety, as well as the rights, property, and safety of others.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure. We strive to protect your information but cannot guarantee absolute security. Payment Information: All payment transactions are processed through Stripe, a PCI-DSS Level 1 certified payment processor. We do not store your complete credit card numbers or sensitive payment information on our servers.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, your data is retained to comply with legal obligations. Please contact us if your need your data wiped from our databases.

7. Third-Party Links

Our website and mobile applications may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of these third parties before providing any personal information.

8. Children's Privacy

Our website and mobile applications are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us, and we will take appropriate steps to remove that information.

9. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at threadpodcast@chord.org or through the contact form provided on our website and mobile applications.

11. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Right to Access: You can request a copy of the personal information we hold about you.

  • Right to Correction: You can request that we correct inaccurate or incomplete personal information.

  • Right to Deletion: You can request that we delete your personal information, subject to certain legal obligations.

  • Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.

  • Right to Object: You can object to certain processing of your personal information.

For EU residents: We process your data based on your consent, contract performance, or legitimate interests. You have the right to withdraw consent at any time and lodge a complaint with your local data protection authority.

For California residents: You have the right to know what personal information we collect, request deletion, and opt-out of any sale of personal information (note: we do not sell personal information). To exercise these rights, contact us at threadpodcast@chord.org.

By continuing to use our website and mobile applications, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

Updated: February 4, 2026